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Thames Water directly billing residents

From the 01 April 2019, Thames Water will be collecting water charges directly from the majority of our residents, if applicable the water charge will be removed from your rent account.

We understand that Thames Water has ended similar contracts with other housing associations, this decision was taken by Thames Water.  We would have been quite happy to continue with the current arrangements.

We have publicised this change using social media, on our website and our resident newsletter.  We will be writing to all tenants in the next few weeks advising about the new financial year’s rent and other charges, and this includes the same information as Thames Water has already written to you about.

We cannot answer questions about Thames Water charges, services and direct mail literature.  You can contact them direct on 0800 316 9800 or email using the online form at www.thameswater.co.uk

With regards sharing personal data with Thames Water, this was limited only to the information required by them to contact you about their decision.  This is as allowed for by GDPR.  More information is available on our website here: https://www.poplarharca.co.uk/mediareleases/paying-water-and-wastewater-servicesand here: http://www.poplarharca.co.uk/privacy-notice